Tech Support Thread

[Drsquirrel]

useless gameguard.....it stop working bout 5days ago  

[Imaginary Fox]

Maple seems to hate me with new patches sweatdrop I'm having the same problem I did when I was off the game for a while and tried to play it again several months ago. I just doesn't seem to want to download the patch for Thanksgiving. It goes through the game guard thing, then I get the patch download window which says its working, but no patch info ever comes up and it never does anything. I havn't really seen anybody else to have that problem. The game used to work just find on my computer, but after Ludi it hasn't been quite right. Before even though I downloaded and installed it fresh, it still wouldn't work, but a month later after another patch when I installed fresh for some reason it was ok.

Since mapleglobal seems to be down, I can't check for a manual patch. xp

I'm going to try tinkering with it again tonight when I get home...
Grr and I was going to go change my eyes and hairstyle. I want my time back for Cash Shop items! twisted  

[Imaginary Fox]

Well, the site finally came back up, so I was able to get the manual patch to work (yay!). I hope they get the site fixed soon!  

[the_quangsta]

cant get to the maple story website help  

[Leillie]

Hey everyone... smile

I have a really annoying error thing, and I've asked this other person. He didn't know what was causing it because I guess the error's too broad. And suggested that I reinstall windows as a last resort. I've heard it takes a long time to do that, so I hope one of you knows an easier way.

The problem is that I get this error message tons of times, like about 1 per 5 minutes. "-some random string of letters-.exe has encountered a problem and needs to close. Sorry for the inconvenience" (something along the lines of that evil ) It drags me out of maplestory while I'm trying to train or pq and sometimes I even dc when I click on maplestory again. Getting disconnected is probably for the best though, because in pqs I hold everyone behind or when I train, I could die.

No one I know has had this problem before, and I don't know why I have it, because my comp is okay. There's nothing wrong with my comp, just maplestory.

I've also tried reinstalling(which I did many times) and rebooting. It never works, except in really rare times, everything is fine. I get to pq! Yess! xd But it's really rare.

So now, I'm deprived of maplestory and I wanna play so badly. Any help is appreciated! heart  

[Mebby]

Something isn't installed right most likely.  

[Tempest_Turning]

I can't start up MS. I see the Nexon, Wizet screen, but after that it stays white.

Then two pop-ups come:



Should I reinstall? It says install failed, but I've already had a working MS on my computer for quite a while...=_=  

[Feety]

Taken from a post on sw.net

Quote:

I have found the solution to the problem. http://forums.techguy.org/games/5169...e-story-4.html

"open you maple folder
highlight the files only
right click on the files
select properties
uncheck READ ONLY
click apply then ok
run and login...
I have read before that some people have to do this every time the restart their PC. "

 

[Kimbler]

You press the SCROLL LOCK button to take a screen shot right? D;;
Well.... its not working.. crying crying  

[Tempest_Turning]

Um...not scroll lock...you press print screen...it's the key to the left of scroll lock. >>

Be bold/ be bold/ but not too bold.
Or else your life's blood/ will run cold.

 

[Tempest_Turning]

Unable to connect to the game server...

I would pretty much equate it to lagging, but it's happened every 5 min, so don't think it's that. I restarted the computer. I reinstalled the game...I made Maplestory an Exception in Windows Firewall...so I don't see why MS would keep disconnecting. I have around 70% free space too, so I shouldn't be lagging either. xP

I'm able to log in and everything, but then the monsters freeze and I can't use my attacks. All I can do is move around, jump, and talk in guild/buddy/party chat. After a while, the entire thing freezes and it blacks out to the login screen that says Unable to connect, please try again later blahblah.  

[ProphecyEmpress]

I took a screen shot and cropped the image to show a visual aid of my problem:


That's what happens when I try to load MS. Anyone know what's wrong with it?

EDIT: I've tried installing the game. (about 5 times)
I've tried removing all MS contents, THEN reinstalling the game.
I've tried rebooting my system.

Those haven't worked.  

[Feety]

Alright, Try this.

Go to wherever maplestory is installed. Then delete the gamegaurd folder.

Try running maplestory. If it doesn't automatically download gamegaurd and stuff then download this:

http://rapidshare.com/files/24961628/Gameguard.zip

its the gamguard folder. then extract that into wherever maple is installed.  

[ProphecyEmpress]

It's fixed now. =P